Questions and Answers

• Using justrunning is the only way to access charity entries into some of the UK's largest and most successful fundraising events, including the Edinburgh Marathon Festival.
  
  
• Reduce Risk - To facilitate charity entries for your fundraisers, you purchase justrunning credits that do not expire, rather than individual race entries. You therefore remove the risk of purchasing specific race entries that are not filled by runners. 
  
  
• Withdraw entrants and receive a 90% refund - Receive a 90% refund on any entries withdrawn up until the Friday before event day.

• Easy Entry Management - An easy to use entry management system which allows you to see details of all your runners in a single location. 
  
  
• JustGiving Integration - justrunning is fully integrated with JustGiving, and provides you with comprehensive live reports on your fundraising income for each event. 
  
  
• Free Marketing Toolkits - A comprehensive library of professional marketing assets for each event brand including images and promotional videos. 

The following event brands are available to you on justrunning. 

• Edinburgh Marathon Festival
• Run Bournemouth
• Scottish Half Marathon
• Scottish 10K
• Men's 10K
• Women's 10K
• Supernova Run
• Kilomathon
• Big Fun Run
• Dog Jog

justrunning is a platform for UK charities of all sizes. Any UK registered charity can become a partner of justrunning via a simple application process. 

Although justrunning focuses on charity fundraising, non charities can also use justrunning to facilitate event entries. Examples of non charity organisations who use justrunning are businesses, schools and community groups. If you are not a charity and would like to become a justrunning partner, you can apply here. 

There is no cost to create a new justrunning account, it is free. 

If you create an account there is no obligation to purchase credits. However, once your account has been created, you have 30 days in which you need to make a minimum credit purchase of 100 credits. 100 credits costs £100+VAT.

This initial credit purchase of 100 credits is the only compulsory minimum spend on the platform, there are no ongoing requirements to make future credit purchases. 

At justrunning, we don’t sell specific event places like other organisations. Instead, we use a credit-based system. You purchase credits, which you can then use to book any event place, for any distance, across any event and any year. The credits never expire, making things more flexible and removing the pressure to fill places quickly.

A credit is the currency a justrunning partner uses to acquire entries into any of the justrunning events.

The minimum credit purchase on justrunning is 100 credits, and this will cost you £100+VAT. Therefore, 1 justrunning credit in this example is equivalent to £1+VAT.

However, justrunning credits are sold in bundles of various sizes, and the more credits you buy, the better the cost per credit for your organisation. 

Full details of all credit bundles and the respective cost per credit are listed within justrunning once you have an account with us. 

There are a wide range of credit costs depending on the event and race distance. For example, an entry into a 5K will cost significantly fewer credits than an entry into a Marathon.

A full breakdown of the credit costs for each event are displayed within justrunning. You can view the credit costs by creating a justrunning account and opening the Entry Management section. 

Please make sure:

• you have an existing account with us
• you are using your full email address as your username
• you have tried to use the reset password form

If you are still having problems please click on the 'contact us' link at the bottom of this page which will direct you to a contact form.